Terms and Conditions

Version 2.0 · effective from 26 October 2026

This is a translation of the Czech version. In case of any discrepancy, the Czech version prevails.

These terms and conditions govern the use of the TradeWio trading journal and the subscription you can order from us. We have tried to write them in plain language. If anything is unclear, write to us at podpora@tradestreet.cz.

1. Operator and definitions

(hereinafter the “operator” or “we”).

1. The Service is the TradeWio web application available at app.tradewio.com, including related features and support.
2. The User (“you”) is a natural or legal person who registers a user account or orders a subscription.
3. A Consumer is a user who is a natural person using the service outside the scope of their business or independent profession. A user who is not a consumer is a business.
4. A Subscription is paid access to the service for the selected period (a month or a year).
5. The Website is the presentation site tradewio.com.

These terms and conditions (hereinafter the “Terms”) form an integral part of the contract between you and us. Deviating arrangements in the contract take precedence over the Terms.

2. What the TradeWio service is

1. TradeWio is an online trading journal. It allows you to upload or synchronise trades from your broker, view statistics and overviews for them, keep a daily journal, notes and strategies (playbooks), replay trades on a chart, test strategies on historical data (backtesting) and use calculators, for example a position size calculator.
2. Trades can be brought into the service by automatic synchronisation with supported brokers, by uploading a statement from a file, by importing a statement in a custom format or by manual entry. The current list of supported brokers is published on the website.
3. The service is a digital service provided online. To use it, you need an up-to-date web browser and an internet connection, which you arrange yourself.
4. The service only displays and evaluates trades. It does not place orders with your broker, has no access to your money and cannot dispose of it. For automatic synchronisation we use only read-only access, which you grant us yourself.
5. We develop the service continuously. We may change, add or replace features, provided the service does not become substantially worse as a result. We will inform you of material changes in advance by e-mail.

3. Registration and user account

1. Registration is required to use the service. When registering, you provide your name and e-mail address, which must be true and up to date.
2. The service may be used by persons over 18 years of age.
3. The account is personal. Keep your login credentials secret and do not share them with other persons. If you discover misuse of your account, please let us know immediately.
4. One subscription corresponds to one user. Within one account you may keep multiple trading accounts and brokers.

4. Free trial period

1. After registering, you can try the service free of charge for 7 days. You do not need a payment card for the trial period and nothing is charged to you automatically.
2. When the trial period ends, access to the application is suspended until you choose a subscription. We will keep the data you uploaded during the trial period for at least 90 days so that you can continue where you left off.
3. The trial period is intended for one user once. Repeatedly creating accounts in order to obtain another trial period is not permitted.

5. Ordering a subscription and conclusion of the contract

1. The presentation of the service and prices on the website is for information only and does not constitute an offer to conclude a contract.
2. You order a subscription by completing the order form, selecting the period (monthly or yearly) and confirming with a button indicating the obligation to pay. Before submitting the order, you can check and correct the details you have entered.
3. The subscription contract is concluded at the moment the first payment is successfully made. We will send you the order confirmation and tax document by e-mail.
4. The contract is concluded in the Czech language. We archive the concluded contract and documents in electronic form and will provide them to you on request.
5. You bear the costs of means of distance communication (internet, telephone) yourself; they do not differ from the standard rate.

6. Price and payment

1. Current prices of the monthly and yearly subscription are stated on the website in the Pricing section and always also in the order form before it is submitted. The price stated at the time of the order applies to your contract. Prices are final and include VAT.
2. Payment is made by payment card via the secure Stripe payment gateway. You enter your card details directly into the Stripe gateway; we have no access to your card number.
3. Recurring payment. By ordering a subscription, you agree that the price for the next period will be automatically charged to your payment card at the beginning of each period (month or year) until you cancel the subscription. You can see the parameters of the recurring payment (amount, frequency, date) in the order form and in your account settings.
4. For a yearly subscription, we will send you an e-mail reminding you of the upcoming payment at least 7 days before it renews.
5. We will send you a tax document by e-mail after each payment.
6. If a payment cannot be charged, we will notify you and try to process it again. If it is not paid within 14 days, we may suspend access to the paid features until payment is made.
7. We may change the subscription price. We will inform you of the change by e-mail at least 30 days in advance; the new price applies only from the following period. If you do not agree with it, you may cancel the subscription before then.

7. Duration and termination of the subscription

1. The subscription is concluded for an indefinite period and renews each time for the selected period (a month or a year).
2. You can cancel your subscription at any time in your account settings or by e-mail to podpora@tradestreet.cz. Cancellation takes effect at the end of the period already paid for; until then you can continue using the service and no further payment will be charged. No refund is given for the unused part of a paid period unless stated otherwise below.
3. We may also terminate the subscription, with a notice period of 1 month; in that case we will refund you a proportionate part of the price for the unused period.
4. We may terminate the contract with immediate effect if you materially breach these Terms – in particular if you share access to your account with other persons, misuse the service or disrupt its operation (see Art. 11), or if you are more than 30 days late with a payment.

8. Withdrawal from the contract

1. If you are a consumer, you may withdraw from the subscription contract without giving any reason within 14 days of the date of its conclusion (Section 1829 of Act No. 89/2012 Coll., the Czech Civil Code).
2. All you need to do is send us an e-mail within this period to podpora@tradestreet.cz with your name, your account e-mail and a statement that you are withdrawing from the contract. You may also use the model form below.
3. 14-day money-back guarantee. Beyond what the law requires, if you withdraw within this period we will refund the full price paid, even if you have used the service in the meantime. The guarantee applies to the first subscription payment; we will refund the money within 14 days of withdrawal using the same means of payment you used. You can also use the guarantee as a business.
4. The trial period is free of charge; if the service does not suit you, simply do not order a subscription.

Model withdrawal form

9. Defects of the service and complaints

1. We are responsible for ensuring that the service conforms to the contract and the description on the website throughout the subscription. Rights arising from defective performance are governed by the Czech Civil Code, for consumers in particular by the provisions on contracts for the supply of digital content (Section 2389a et seq.).
2. Notify us of a defect (complaint) without undue delay by e-mail to podpora@tradestreet.cz with a description of the problem. We will confirm receipt of the complaint and handle it without undue delay, no later than within 30 days, unless we agree on a longer period.
3. If we do not remedy the defect within a reasonable time or if the defect is material, you are entitled to a reasonable price reduction or you may withdraw from the contract.
4. We strive for uninterrupted availability of the service. We try to schedule short outages for maintenance and updates outside trading hours. If the service were unavailable continuously for more than 48 hours due to our fault, we will extend your subscription by the duration of the outage.
5. Automatic synchronisation and import depend on brokers’ data and interfaces. We are not liable for outages, changes or errors on the broker’s side, but we will always try to resolve them as quickly as possible. We recommend checking import results against your broker’s statement.

10. Your data

1. Trades, notes, images and other content you upload to the service remain yours. You grant us only the permission necessary to operate the service (storing, processing and displaying it to you).
2. We do not share your data with other users or sell it. To improve the service, we may use only aggregated and anonymised statistics from which neither you nor your trades can be identified.
3. After your account is closed, we will delete your data within 90 days, unless you ask us to delete it sooner or unless we are required by law to retain it (e.g. tax documents). On request, we will provide you with your data in a machine-readable format before deletion.
4. The processing of personal data is described in the Privacy Policy.

11. Rules of use

When using the service, you must not:

• share access to your account with other persons or sell or rent it to them,
• copy or decompile the service, circumvent its security or download content from it in bulk and by automated means,
• overload or otherwise disrupt the operation of the service,
• upload content that violates the law or the rights of third parties, or contains malicious code.

If these rules are breached, we may suspend access to the account or terminate the contract under Art. 7.

12. Copyright

1. The TradeWio application, its design, texts, graphics and other content are protected by copyright and belong to us or our partners.
2. For the duration of the contract, we grant you a non-exclusive and non-transferable licence to use the service for your own needs. Any other use without our written consent is not permitted.

13. Risk warning and liability

1. TradeWio is neither an investment service nor investment advice. Neither the service nor its content constitutes an investment recommendation within the meaning of Act No. 256/2004 Coll., on Capital Market Undertakings (Czech Republic). Statistics, overviews and calculations are based on your historical trades and serve for your own evaluation.
2. Trading on financial markets involves a risk of loss, including the loss of all capital invested. Past performance is not a guarantee of future returns. You are solely responsible for your investment decisions.
3. Sample figures and charts on the website serve only to illustrate features.
4. We are liable for damage to the extent stipulated by law. Towards businesses, our liability for damage is limited to the amount of the price paid for the last 12 months of subscription; this does not apply to damage caused intentionally or through gross negligence, or to harm to health.

14. Commercial communications

As our users, we may send you information by e-mail about news and similar services (Section 7(3) of Act No. 480/2004 Coll. (Czech Republic)). Every such e-mail contains an unsubscribe link, and you can also unsubscribe by e-mail to podpora@tradestreet.cz. We always send you operational e-mails (e.g. payment confirmations or subscription renewal reminders).

15. Dispute resolution

1. If you are dissatisfied with anything, write to us at podpora@tradestreet.cz. We resolve most matters quickly and by agreement.
2. If you are a consumer, you have the right to out-of-court resolution of a consumer dispute. The competent body is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, coi.gov.cz/informace-o-adr.
3. Compliance with consumer protection obligations is supervised by the Czech Trade Inspection Authority (www.coi.gov.cz), and personal data protection by the Czech Office for Personal Data Protection (uoou.gov.cz).

16. Final provisions

1. The contract and these Terms are governed by the law of the Czech Republic. If the user is a consumer residing in another EU member state, this does not affect the protective provisions of the law of the state of their residence.
2. We may reasonably amend the Terms due to changes in the service, legislation or business conditions. We will inform you of any change by e-mail at least 30 days before it takes effect. If you do not agree with the change, you may cancel the subscription before the date the change takes effect.
3. If any provision of the Terms is invalid, this does not affect the validity of the remaining provisions.
4. These Terms are effective from 26 October 2026 and replace all previous versions.

The TradeWio team
Viral Media spol. s r.o.